Please call (970)262-2555 or (800)260-8806 to speak with our support staff.
Copier/MFP service fees: $175 Per Hour
$175/hr minimum 1 hour
Printer/Fax service fees: $150 Per Hour
$150/hr minimum 1 hour
There is no charge for issues which are caused by Peak Performance equipment as long the equipment is covered under an current maintenance agreement. There also will be no charge if we are unable to resolve your issue.
REMOTE printing, scanning, and computer support fees:
REMOTE Billing Rate: $100 Per Hour
Remote printing and scanning support IS BILLABLE at $100 per hour with a $50 minimum charge.
NOT COVERED
Remote printing and scanning support is NOT covered under your maintenance agreement.
ON-SITE printing, scanning, and computer support fees:
ON-SITE Billing Rate: $160 Per Hour
On site printing and scanning support IS BILLABLE at $160 per hour with a $160 minimum charge.
NOT COVERED
On site printing and scanning support is NOT covered under your maintenance agreement.
The following scenarios are billable:
New computers need to be configured
Scanning issues from Windows or Mac updates
Changed servers or routers
Re-installed or upgraded OS
Network is down
Changed email providers
Email server is down
Scan location changed
New Internet service provider
Customer changed password
By clicking the Remote Support Portal button, you agree to Peak Performance's remote support rate and agree to install the remote control software.
To cover the cost of processing a credit or charge card transaction, and pursuant to section 5–2–212, Colorado Revised Statutes, a seller or lessor may impose a processing surcharge in an amount not to exceed the merchant discount fee that the seller or lessor incurs in processing the sales or lease transaction. A seller or lessor shall not impose a processing surcharge on payments made by use of cash, a check, or a debit card or redemption of a gift card.
