Call Toll Free: 800-260-8806

Support

Support Pricing & Information

Please call (970)262-2555 or (800)260-8806 to speak with our support staff.

Copier/MFP service fees: $175 Per Hour

$175/hr minimum 1 hour

Printer/Fax service fees: $150 Per Hour

$150/hr minimum 1 hour

There is no charge for issues which are caused by Peak Performance equipment as long the equipment is covered under an current maintenance agreement. There also will be no charge if we are unable to resolve your issue.

REMOTE printing, scanning, and computer support fees:

REMOTE Billing Rate: $100 Per Hour

Remote printing and scanning support IS BILLABLE at $100 per hour with a $50 minimum charge. 

NOT COVERED

Remote printing and scanning support is NOT covered under your maintenance agreement.

ON-SITE printing, scanning, and computer support fees:

ON-SITE Billing Rate: $160 Per Hour

On site printing and scanning support IS BILLABLE at $160 per hour with a $160 minimum charge. 

NOT COVERED

On site printing and scanning support is NOT covered under your maintenance agreement.

The following scenarios are billable:

  • New computers need to be configured
  • Sacnning issues from Windows or Mac updates
  • Changed servers or routers
  • Re-installed or upgraded OS
  • Network is down
  • Changed email providers
  • Email server is down
  • Scan location changed
  • New Internet service provider
  • Customer changed password

By clicking the Remote Support Portal button, you agree to Peak Performance's remote support rate and agree to install the remote control software.

Contact Us

Toll Free: 800-260-8806
Local: 970-262-2555
Fax: 970-262-6965
135 W 11th St.
Silverthorne, CO 80498

Join Our Social Media

© Copyright Peak Performance, all right reserved..