support at Peak Performance



          


Please call (970)262-2555 or (800)260-8806 to speak with our support staff. 


Copier/MFP service fees:
$150/hr minimum 1 hour

Printer/Fax service fees:
$125/hr minimum 1 hour

There is no charge for issues which are caused by Peak Performance equipment as long the equipment is covered under an current maintenance agreement. There also will be no charge if we are unable to resolve your issue.

Remote printing, scanning, and computer support fees:

Remote printing and scanning support IS BILLABLE at $80 per hour with a $40 minimum charge. 

Remote printing and scanning support is NOT covered under your maintenance agreement.

On site printing, scanning, and computer support fees:

On site printing and scanning support IS BILLABLE at $130 per hour with a $130 minimum charge. 

On site printing and scanning support is NOT covered under your maintenance agreement.

The following scenarios are billable: New computers need to be configured, changed servers or routers, re-installed or upgraded OS, network is down, changed email providers, email server is down, scan location changed, new Internet service provider, customer changed password, etc.

By clicking the Get Support Now button, you agree to Peak Performance's remote support rate and agree to install the remote control software:


https://help.peakdigital.com/







Peak Performance
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800-260-8806  |  info@peakdigital.com  |  135 West 11th St, Silverthorne, Colorado 80498