FAQ "Printing / Scanning" Answer Page
General Information / Questions:
Q: Where can I find drivers
for printing to the Savin MFP?
A: http://www.savin.com/downloads/Default.aspx?hbn=drivers
Q: Will Savin MFP's support printing from
a Macintosh PC or laptop?
A: Not without a PostScript3 card installed in the Savin MFP. You
may try installing Parallels (emulation software found at www.parallels.com ) with Windows installed on top of Parallels, then install the Windows Savin Drivers in that emulated
environment. Please contact your sales representative about PostScript3 chips for your Savin MFP.
Q: I changed my ISP (internet service provider) and I can no longer print - why?
A: In most office environments your PC is picking up a network address through what is called DHCP (dynamic host control
protocol) from your ISP provided router. This means every time you turn "on" your PC it is being assigned
an IP network address. With the new ISP your computer is picking up a new address in a different "network"
from the Savin. It is like putting the wrong zip code on a envelope you are mailing. The fix can be tricky because
if you reassign the Savin a new IP address - ALL the drivers installed need this IP address corrected as well. One solution
is to connect to the savin via netBios or host name. Another solution is to change the IP address "scope"
on the router that is giving out IP addresses when requested to reflect that of the old network (it is really a matter of
changing something like 192.168.1.x to 192.168.0.x). The last solution is to retain the ISP's DHCP settings and
change each driver on each PC to reflect the new address of the Savin. (see below in printing troubleshooting for additional
comments).
Q: What file format will the Savin save scans
as?
A: Files can be saved as a TIFF image, or as a PDF. Some models do support jpeg (but not
all).
Q: When scanning, where do the images go?
A:
We can configure the MFP's to save to any shared folder, either on a stand alone PC or on a Server.
Q: Can I email the scans directly from the scanner?
A: Yes, as long as you
have an email account already set up we can configure "Scan to email".
Q:
Can I track print jobs per user or department?
A: Yes, print jobs can be tracked for accounting
purposes. This is common in industries where many contractors use the same printer but the prints need to be charged
by contractor.
Q: What security options are available?
A: We approach security options from two angles. The first angle is controlling administrative access
to the machine's settings. The second angle is from a network security perspective. Savin uses either
SMB or FTP for data transmission utilizing Windows credentials for access. This can be transmitted using encryption.
We like to work with your System or Network Administrator to ensure proper and safe communications.
Q: How do I find my machine's IP address?
A: Follow this
link:
Finding your Savin IP Address
Q: How can I connect to a Savin MFP for Printing or Scanning?
A:
You can go to this link for a 21 step process on quickly adding the Savin drivers for printing or we can connect your Printing
via USB, Ethernet, Wireless. Your scanning via Ethernet, or Wireless. Twain drivers can be installed as well,
for applications that can take advantage of this feature. Try this link:
Setting up a PC to print
Q: How do I set my print driver to always print black and white?
A:
Follow the link below for a quick tutorial. The PCL driver is much simpler than the RPCS driver. Here is the tutorial
for the RPCS driver:
Defualting print Drivers to Black and White
